At EMB DESK, we strive to provide high-quality digital design assets that you can download and use instantly. Since our products are digital in nature, we have specific guidelines regarding cancellations and refunds. Please read this policy carefully before making a purchase.
All products available on our platform are digital downloads. Once a file has been purchased and successfully downloaded, it cannot be canceled, returned, or exchanged.
We do not provide refunds for instant digital downloads, as files are delivered immediately upon payment.
If you encounter problems with your download link (e.g., broken link, corrupt file, or incomplete package), contact us within 7 days of purchase. We will ensure the issue is resolved by providing an updated link or a replacement file.
If you accidentally purchased the same item multiple times, please contact us with proof, and we will review your request for a refund or store credit.
Subscriptions can be cancelled at any time. Cancellation will prevent future billing but does not provide refunds for the current billing cycle.
You will continue to have access to subscription benefits until the end of your current billing period.
Refunds may be granted under specific circumstances such as:
Duplicate payment due to a technical error.
Non-delivery of digital items caused by download issues beyond your control.
If you have any questions or need assistance with cancellations or refunds, please reach out to our support team at [embdesk1@gmail.com]. We aim to respond within 24–48 business hours.